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The following FAQs should answer most of your questions. 

What can we lift?

The lift is ideal for whole removals, deliveries of large items such as sofas, building materials, big dining tables, large shelves, building materials, through your apartment’s balcony in a smooth operation with no need for access to inside stairs or elevator.  It has been used successfully to lift 7-metre lengths of roof sheeting up to a roof and 3.6-metre lengths of plasterboard – though larger sheets of plasterboard would be possible with timber underlay.


How high can we lift?

We lift 300 kg up to 24 metres (approximately 8 storeys), to your window or balcony. We operate in the Melbourne Metropolitan Area.

What is the maximum height that can be reached?

24 metres which is approximately 8 storeys.


When would i need a lift?

The lift is used:

- When access is impossible through the inside of a building

- To lift more efficiently

- Where bulky items (e.g. sofas) are difficult or impossible to fit into a narrow stair well, a small lift or through narrow doors and where there is a window, or a balcony with a window, that is large enough, the items can be lifted or lowered on the outside of the building.


Where does Lift up And Go operate?

We operate in the Melbourne Metropolitan Area only. We can, however, travel further afield should this be required.

How much space will the hoist and lift take up once set up?

Sideways: the width of the hoist plus room for the drop-down ladder, which depends on the angle of the ladder - a total width of minimum 3.5 metres. If working high up or far from the building, the outrigger jacks on the working (building) side must be fully extended, which adds another 750 mm.


Where must the hoist/lift be postioned?

The ladder and the balcony or window must be in a same vertical line. This is to allow the top of the ladder to rest squarely on or against the balcony rail, or window sill, or wall just below the window sill. In some cases an angled landing stage can be built to allow the top of the ladder to rest squarely despite the ladder being set up slightly to one side. The distance between the wall and the base of the ladder must be no more than approximately 10 metres.


What is the furthest distance from the building that the hoist/lift can be set up? Approximately 10 metres if going up to a higher floor; less if servicing a lower floor. The lift works better the closer it is to the vertical plane.

What about overhead power lines and trees?

There must be no obstacles overhead or to the sides of the hoist. Even if it appears that the lift could operate through a gap in trees or under power lines, it is important to remember that the lift needs room to manoeuvre into that position. There must be a clearance of at least 3 metres between power lines and any part of the lift or its load.


Can the lift carry persons?

No, it is designed for goods/materials only.

What is the maximum load you can lift?



Is the lift safe?

Using the lift is fast, safe and efficient, with considerable savings in labour. There is less handling as loads go directly from the street to the upper floor. It saves on the back-breaking work involved in lifting heavy or bulky or multiple loads up and down stairs. And because we lift on the outside of the building, there is less damage done to the items being moved as well as to the internal corridors, stairwells and lifts.


What about narrow driveways?

If the window or balcony is at the end of the driveway, the ladder can extend over the cab.

Is a permit required?

No permit is required if operating on private land. A crane permit may be required when operating on public land, i.e. a footpath or the road. The great advantage of the hoist/lift is that it does not normally obstruct traffic.


Will wind affect the operation?

Yes. Particularly for lifts to higher floors, wind is an issue and it may be necessary in some cases to postpone the lift.

My balcony does not look very strong. Will it be able to support the ladder?

If you are concerned, please mention this to us and we can inspect the balcony to make sure. 


What are the dimensions of the platform when opened up flat?

2340 x 1420 mm. Wider loads can be carried depending on the nature of the goods. For example, 3.6 m lengths of plasterboard can be carried without extra supports. Timber supports can be used for larger sheets.


Can the furniture lift be used on sloping ground?

Yes, the ground has to be built up, for example with lengths of timber, so that the hoist/lift is level. In some cases this is not necessary when working with the ladder over the cab.


The internal dimensions of the platform with all four sides up is 1500 x 1000 mm.

 The internal dimensions of the platform with the two side panels up is 1500 x 1420 mm.


How can I be sure the lift can be used in my situation?

By far the easiest way is to send us a couple of digital photos by SMS or e-mail to together with your phone number. We can then call you to find out exactly which window or balcony is concerned and other details.

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